SHIPPING POLICY

Shipping Policy (2025)

Effective date: January 11, 2025
Store: Wholeopolis
Contact: support@wholeopolis.world

1. Order Processing & Shipping Times

  • In-stock items (not pre-orders): Products marked with a green badge reading “In Stock – Ships Same Day” are in hand and ready to go. These items are not pre-orders. Orders will ship out the same day, and you will receive a tracking number within 24 hours. An estimated delivery date will also be shown when you scroll down on the product page.

  • Pre-orders: Pre-orders may take 2–3 months (about 60–90 days) for production and shipping, depending on demand and factory schedules.

  • We send real-time email updates whenever there are changes to your order status. Please check your inbox regularly, including promotions/spam folders, to avoid missing important notices.

2. Order Modifications & Cancellations

  • Once an order has been processed, it cannot be modified or canceled.

  • Pre-order address changes: If you need to update your shipping address, email support@wholeopolis.world with your order number and new full address. Address changes are allowed only if a tracking number has not yet been created. Once a tracking number is printed, we can no longer change the address.

3. Returned Packages

  • If your package is returned to sender (e.g., due to an incorrect or undeliverable address), we cannot accept responsibility for the original shipping.

  • If you purchased shipping insurance: We will re-ship your package at no additional cost once you provide your order number and any updated address.

  • If you did not purchase shipping insurance: A $7 re-delivery fee will be required for us to create a new tracking label. Please email us at support@wholeopolis.world with your order number and your new full address, and we will re-deliver your package after payment of the re-shipping fee.

4. International Shipping

  • International customers are responsible for any customs duties, taxes, or fees, which vary by country and are outside of our control.

  • Please check with your local customs office for estimates before purchasing.

  • We cannot calculate or cover these fees in advance.

5. Lost or Stolen Packages

  • We are not liable for packages lost or stolen during shipment.

  • If your package is marked as “Delivered” but you have not received it, please file an investigation with your carrier.

6. Additional Information

  • We do not ship on holidays.

  • Thank you for your patience and understanding. For questions or concerns, please contact us at support@wholeopolis.world.