SHIPPING POLICY
Order Processing & Shipping Times
- For non-pre-order items, please allow 1-5 weeks for your product to arrive.
- Most of our clothing items are in stock and ship out the next day. To check if your product will be delivered within a few days, click on the product and scroll down to find the estimated shipping date. If the shipping date is not listed on the product page, this means it’s a pre-order and may take a few weeks to arrive.
- Pre-orders may take 5-10 weeks for production and shipping, depending on demand and production schedules. Updates on shipping times, including any delays, will be posted on our Instagram.
Order Modifications & Cancellations
Once an order has been processed, it cannot be modified or canceled.
Returned Packages
If your package is returned to sender for any reason (e.g., incorrect address), we cannot accept responsibility. To have the package reshipped, you will need to purchase a new shipping label and email it to us at wholeopolis@gmail.com.
International Shipping
- International customers are responsible for any customs duties or fees, which vary by country and are outside of our control.
- Check with your local customs office to estimate these costs before purchasing.
- We cannot cover or calculate these fees in advance.
Lost or Stolen Packages
- We are not liable for packages lost or stolen during shipment.
- If your package is marked as "Delivered" but you have not received it, please file an investigation with your carrier.
Additional Information
We do not ship on holidays. Thank you for your patience and understanding. For any questions or concerns, feel free to contact us—we’re here to help!