REFUND POLICY

Refund Policy (2026)

Effective date: January 11, 2026
Store: Wholeopolis
Contact: support@wholeopolis.world

1. All Sales Are Final

All sales are considered final once your order has been placed. Wholeopolis does not offer a standard refund or return window after delivery.

Refunds will only be considered in cases where an item is incorrect, damaged, or defective. Please see Section 4 for details.

Any return, refund, or exchange outside of these circumstances must be specifically approved by Wholeopolis before an item is sent back.

2. Commitment to Our Customers

Our top priority is making sure you receive the order you purchased. If you have a concern with your order, please contact support@wholeopolis.world with your order number and details regarding the issue.

Because many Wholeopolis products are released in limited quantities, exchanges are not guaranteed. An exchange can only be completed if the requested item, size, and style are still available.

If the requested replacement is no longer available, we may not be able to complete an exchange.

3. Pre-Orders

Pre-orders are charged at checkout and ship on a future date.

Production and delivery may take up to 2–3 months (about 60–90 days) depending on factory schedules, logistics, production timelines, and shipping delays.

Because pre-orders are custom-planned and produced based on customer orders, they are non-refundable once production has begun.

Once production has started, a pre-order cannot be canceled or refunded due to a change of mind, sizing preference, wait time within the estimated production period, or other customer-requested cancellation.

Estimated production, shipping, and delivery dates are estimates and are not guarantees. Unexpected production or carrier delays may occasionally affect these timelines.

Pre-Order Updates
We send updates by email whenever there is meaningful new information regarding your pre-order, including production or shipping updates when available.

Pre-Order Address Changes
We understand situations can change during the wait, and we want to make sure your order is delivered to the correct address. If you need your shipping address updated, email support@wholeopolis.world with your order number and your new full address.

Address changes are allowed only if a tracking number has not yet been created. Once a tracking number or shipping label has been created, we can no longer guarantee that changes can be made.

4. Wrong or Damaged Items

If you receive the wrong item, the wrong size compared to what was ordered, or a damaged or defective item, contact us within 14 days of delivery and include:

  • Your order number, and

  • A clear photo of the item received and the issue.

⚠️ Do not return any items to us unless we confirm and instruct you to do so. Unauthorized returns will not be processed.

We will review your case and provide the appropriate next steps. Depending on the circumstances and product availability, the resolution may include a replacement, refund, or another approved solution.

5. Returned Packages & Undeliverable Addresses

If your order is returned to us because the shipping address provided at checkout was incorrect, incomplete, undeliverable, or otherwise could not be delivered by the carrier, Wholeopolis is not responsible for the failed delivery.

If the package is returned to us and is eligible to be shipped again, a $30 re-delivery fee may be required before we can create a new shipping label.

To arrange re-shipment, please email us at support@wholeopolis.world with your order number and your updated full shipping address.

6. Returns & Exchanges After Delivery

  • Wholeopolis does not offer standard returns or refunds after delivery. All returns must be specifically authorized by Wholeopolis before an item is sent back.

  • If Wholeopolis approves a return as an exception, the customer is responsible for paying a $20 return shipping fee for us to generate the return label.

  • Sending an item back without prior authorization does not guarantee a refund, exchange, or store credit. Unauthorized returns will not be processed.

  • Exchanges are subject to product availability. Because many Wholeopolis products are produced in limited runs, we cannot guarantee that the requested size, color, or style will still be available.

  • If an exchange is approved but the requested replacement is unavailable, Wholeopolis will contact you regarding the available options.

7. Contact Information

For questions about this Refund Policy, email: support@wholeopolis.world